FAQs

Frequently Asked Questions

General Questions

SellUrDevice is a great way to keep electronics out of landfills while putting money in your pocket! We pay cash for your used cell phones and iPads.

Paying you fast is our priority. We will quickly evaluate the device to ensure it is consistent with your assessment then send your payment to the payment source you select during checkout. Devices that are damaged or retired are remanufactured or recycled responsibly by SellUrDevice. Device that are functional are reconditioned and sent to a new home to be used again.

No, SellUrDevice is completely free! Nothing comes out of your pocket. We pay for all shipping and postage. Just send us your used cell phones and electronics free of charge, and we’ll send you the cash.

You can sell cell phones(including Android, Blackberry, iPhone and Windows Phone devices), and iPads to SellUrDevice. All models we currently purchase are listed on our website.

We update our prices regularly to offer you the most competitive values for any of your cell phones and iPads. Please try our search features on the home page to get the latest price we will pay for your device(s).

SellUrDevice may still be able to buy your items if they are broken. You may check our website for the item price or request a quote via the “Sell something else” form or live chat.

Once you complete checkout and received your confirmation number we honor that quote for a period of 14 days. This is from the time of the quote until we receive the item from you. You will receive an email from us when your item(s) are received here at SellUrDevice.

We limit transaction volume for our user accounts to 10 devices per month.

Dealer accounts are available for high volume clients. Please click on the dealer link on the homepage for more information on becoming a SellUrDevice dealer. After seasoning an account, dealers may be limited to selling 50 items per week or a dollar amount depending on the items being sold. Please contact sellurdevice0121@gmail.com to request a higher limit.

When your shipment is received by SellUrDevice we send an email notifying you the item has arrived and begin processing right away. We first confirm the device is the exact device described during checkout by using the manufacturer markings on the device. Next we charge and power on the device. We then ensure the condition of the device is consistent with the description you selected during checkout. If the device is a cell phone we first verify your phone’s ESN number. This number is unique to your cell phone and it allows us to verify that your cell phone is available for activation by another person. Once everything is verified and clear we then notify you that we have confirmed the item and we are about to send your payment. However, if during our evaluation we find the item to be different than what was described during checkout, we will notify you of our findings and issue a new quote. If this is the case, you are given the option of either accepting or declining our new quote. If declined, we will mail your item back to you at our cost. If accepted, this finalizes your transaction and a payment is issued to the method you requested.

We do not pay for items reported lost or stolen. We also do not purchase items with cloud accounts (iCloud or Google) that are still active. Please be sure to remove your cloud account before shipping your item to us.

We do not pay for items reported lost or stolen. We also do not purchase items with cloud accounts (iCloud or Google) that are still active. Please be sure to remove your cloud account before shipping your item to us.

We do not pay for items reported lost or stolen. We also do not purchase items with cloud accounts (iCloud or Google) that are still active. Please be sure to remove your cloud account before shipping your item to us.

You must be 18 years or older to sell items to SellUrDevice

SellUrDevice does not purchase items or phones that have been reported as lost or stolen at the time of sale.  All serial numbers and/ or IMEI/ESN numbers are checked at the time of purchase.

We always try to identify the owner of any lost or stolen device we find. If your phone has been lost or potentially stolen, make sure you report the incident to your service provider and or local police as they can prohibit the item from being activated by a new user.

Most phones can be remotely locked and erased to keep your information safe, you may even be able to put a message on the lock screen with a contact number in case your phone is located.

With iPhones for example you can use the Find My iPhone feature if it has been enabled. With this tool you can lock the device and provide a phone number on the screen.

When we receive an item that has been locked and has contact information we use that information to contact the owner and initiate a return. For your protection we will require information to verify that you are in fact the rightful owner of the device. Once that has been confirmed, we will return your lost property free of charge!  We will also contact the law enforcement authorities when necessary.

Shipping Questions

Shipping is free for all items currently listed on our site. Once you complete checkout, you’ll have the opportunity to print instructions, a packing slip, and pre-paid USPS Priority postage to mail your items. We we also send an email with a link to print these items.

The printable shipping label is pre-paid for weight so it may be affixed to any box containing all your devices. Please be sure to only print and use the label one time per box that you ship. We are not responsible for a lost shipment where a label is used more than once. If you have already shipped your items and need another label, please complete checkout again.

Receiving and Inspection Questions

When your shipment is received by SellUrDevice we send an email notifying you the item has arrived and begin processing right away. We first confirm the device is the exact device described during checkout by using the manufacturer markings on the device. Next we charge and power on the device. We then ensure the condition of the device is consistent with the description you selected during checkout. If the device is a cell phone we first verify your phone’s ESN number. This number is unique to your cell phone and it allows us to verify that your cell phone is available for activation by another person. Once everything is verified and clear we then notify you that we have confirmed the item and we are about to send your payment. However, if during our evaluation we find the item to be different than what was described during checkout, we will notify you of our findings and issue a new quote. If this is the case, you are given the option of either accepting or declining our new quote. If declined, we will mail your item back to you at our cost. If accepted, this finalizes your transaction and a payment is issued to the method you requested.

The ESN stands for electronic serial number and is the standard of reference for your cell phone’s identity to your wireless service provider. IMEI and MEID are other acronyms that reference essentially the same number. These numbers are generally located in a cell phone’s battery compartment on the manufacturer’s sticker. Some cellphones, without accessible battery compartments, require accessing the ESN through the menu of the cell phone, typically in the settings category. If you can’t find your ESN for your cell phone, you can also contact the wireless service provider for which you had the account. They can provide you the ESN if you were the account holder for the cell phone. They can also tell you if your cell phone is clear for activation.

You can verify that the cell phone’s ESN is clear by contacting the wireless service provider.

AT&T: 1-800-331-0500
Verizon: 1-800-922-0204
T-Mobile: 1-800-866-2453
Sprint: 1-888-211-4727

You can verify that the cell phone’s ESN is clear by contacting the wireless service provider. Please see their customer service numbers below.

AT&T: 1-800-331-0500
Verizon: 1-800-922-0204
T-Mobile: 1-800-866-2453
Sprint: 1-888-211-4727

Your cell phone’s ESN is usually invalid for one of three reasons; it is still active to an account, it has been reported lost or stolen, or still has an account balance with the wireless service provider. In the instance that the phone was reported lost or stolen we cannot purchase the cell phone from you until it is cleared by the wireless service provider. Prior to sending us the cell phone, contact the wireless service provider to verify that your cell phone’s ESN is clear foractivation.

We may send a new quote after an inspector has examined and tested the item you submitted and find the device to be in a different condition than what was selected during checkout. You will then have the option of accepting or declining the new offer. If you decline the offer, we will simply return your item at no charge to you!

SellUrDevice is not responsible for items damaged during shipment.  Please package your items well to ensure they are not damaged.  We also recommend that you insure products that are very value with your preferred delivery service.

Payment Questions

Once all the items in your transaction are processed and accepted, you will receive an email notification and a deposit will be made into your PayPal account using the email address you provided us. The funds are usually available immediately. From there you can login to your PayPal account and spend or withdraw the balance as you see fit.

If you do not have a PayPal account you may sign up for one at www.paypal.com.

We may send a new quote after an inspector has examined and tested the item you submitted and find the device to be in a different condition than what was selected during checkout. You will then have the option of accepting or declining the new offer. If you decline the offer, we will simply return your item at no charge to you!

Paying you fast is our priority! Usually items mailed from within the United States take 3 to 5 business days to reach us, depending on where you live. Once your item arrives, we will inspect it within 1 to 2 business days and you will be paid via the method specified during checkout.  Checks usually take 3-5 days to be delivered once inspection of the item is complete. PayPal payments are usually available for immediate use.

Security Questions

No, SellUrDevice will remove and destroy any personal data from the devices we receive. We do a factory restore of all devices which removes all personal information and resets the device back to the original factory settings.

If your cell phone contains a SIM card, REMOVE it prior to shipping your cell phone to SellUrDevice. It is our policy to destroy any SIM cards we receive for your protection and for that reason we cannot return any that are included in your shipment.

Dealers information

We know accidents happen and items can easily be damaged during shipping. Please be sure to package your items carefully to prevent damage.  SellUrDevice is  not liable for any items damaged during shipment.You can insure items with your preferred delivery service.

You can use any box that can be shipped.  You can also get boxes from your local post office or have them delivered in bulk.

SellUrDevice is not responsible for any lost packages.  Please make sure you keep tracking information.  We also recommend that you insure products that are very valuable with your preferred delivery service.